Returns & Exchanges
At Lockly®, we stand behind the security and quality of our smart locks with a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return the product in its original packaging for a full refund or exchange.
Initiate Request
Visit our online returns portal and enter your order number and email address to begin the return authorization process.
Prepare Hardware
Carefully uninstall your Lockly device and ensure all components, including mounting hardware and physical keys, are placed back in the original retail packaging.
Ship Your Return
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 14 days of your request approval.
Inspection and Refund
Once our technicians verify the device's condition, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing